Frequently Asked Questions
Everything you need to know about your Tote&Carry experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Are your products made from genuine leather?
Tote&Carry specializes in high-quality eco-friendly vegan leather that offers the premium look and feel of traditional leather with increased durability and sustainability.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How should I clean and maintain my bag?
We recommend wiping your bag with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive materials to preserve the finish of the vegan leather.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through our financial partners.